PLEASE READ THIS ENTIRE ARTICLE TO AVOID DELAYING YOUR PAYMENT PROCESSING
DO NOT OPEN A TICKET WITH A SCREENSHOT. The ticket will be closed. A PAYMENT WITH THE CORRECT PAYMENT NOTE MUST BE INPUT IN CASHAPP.
If you paid the original invoice amount with the correct payment note in cashapp:
The system is automated. Click the invoice then click make payment/check status and it will search for the payment note. This can take up to 2 minutes. Leave the invoice screen open. If the invoice does not mark as paid AND the payment note was entered correctly, open a ticket and indicate the note you entered. If you did not enter a payment note or entered the note incorrectly, see the following instructions.
If you did not input the payment note correctly or did not input a payment note in cashapp:
If the payment note was entered incorrectly or no payment note was entered in cashapp, there is a $5 manual search fee that must be sent WITH THE CORRECT PAYMENT NOTE for our department to perform a manual search. Please use these instructions and pay the applicable search fee prior to opening a ticket. Make sure when you open a ticket that you indicate the payment note you entered in cashapp. DO NOT SEND A SCREENSHOT. Type the payment note you entered when you paid the search fee. The ticket will be closed if this is not included in the support ticket. WE CANNOT MANUALLY SEARCH FOR THE PAYMENT UNTIL THERE IS A PAYMENT IN CASHAPP WITH THE CORRECT NOTE AND A TICKET IS OPENED WITH THE PAYMENT NOTE TYPED!!!
DO NOT PAY YOUR FULL INVOICE AMOUNT MORE THAN ONCE. Only pay the search fee if you did not enter the payment note in cashapp or you input the payment note incorrectly in cashapp. YOU WILL NOT RECEIVE A REFUND OR AN EXTENSION BY PAYING THE FULL INVOICE MORE THAN ONCE.
